Support Aware® Service Desk

A Dynamic Subscription of Managed Security Services

What is Service Desk?

Support Aware® Service Desk provides an on-demand remote team for our clients to assist with daily review, maintenance, and management of their security assets. We cater and size your virtual team by determining daily anticipated demand, expected workload, and required expertise. Members of the team are fluid and vary according to specific activities in play. You’re not limited to a single professional with specific knowledge but have access to a diversity of talent which accommodates your changing needs.

The most senior subject matter experts augment the daily desk team for those especially challenging or complex issues. A project manager will also be assigned to be a consistent interface to you and remains static during the entire relationship. Resources will be applied and reapplied according to the projects and tasks at hand.

How Service Desk Helps

An effective managed security Service Desk is not purely about incident numbers and tickets. It’s about proactive maintenance, a thorough understanding of the environment, and a concise change management process to minimize downtime and potential ripple effects across the organization.

With Support Aware® Service Desk, we provide the support customers are asking for with the specialized security they need. We are aware of current state and what our customers are dealing with today. We are aware of the potential security threat at any and all times – threat not only to data and information but threat to reputation. We are also aware of specialized support needs and gaps in security that are just not being met, especially around the service desk environment.

Support Aware® Service Desk Key Benefits
  • Access to a dynamic talent pool, including both technical and leadership experience
  • Variety of technical expertise/certifications leads to decrease in daily incidents
  • Focus on proactive services to continuously improve security posture
  • 24×7 SOC priority service available
  • Project manager assigned as a consistant interface
Customizable Support Aware® Service Desk Tiers

Highlighted below are the most popular Support Aware® Service Desk packages. Don’t see an option that is the right fit for your business? Our security specialists will work with you to create a customized program to meet your needs.

Elite Premium Pro Starter
Service Level Agreements
Liason
Life Cycle Management
Policy Analysis & Reporting
System Analysis & Reporting
Incident Management
Service Requests
VPN Management
Security Policy Management
Health Monitoring & Alerting
24/7 Priority Incident Management
Priority Service Requests


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