Your #1 Cybersecurity Solution
Support Aware® Services
Support Aware® is a collection of services that put our technical team at your disposal to help you solve security issues, manage your security systems, and assist with optimization and routine maintenance of your existing network. Services range from basic assistance with issues to a full virtual Security Operations Center. Services augment and or supplement existing customer technical talent and require that any covered assets are under active and current manufacturer support.
Our experienced engineers will assist on-site or remotely with issues that traditional support models may not cover, and save you time by avoiding the need to escalate into manufacturer support.
Let us focus on managing, supporting, and optimizing your security infrastructure, which in turn will save you time, money, and resources.
As your technical liaison, our engineering team is available for security discussions, from security processes to network architecture. We will work with you to get your desired resolution either by our own internal resources or by leveraging the manufacturer on your behalf.
We provide a predictable and scalable migration path for the assets we support for you. This includes managing software updates and end-of-life equipment refresh/replace. We can also pre-build systems and test them before installing them into your infrastructure, significantly reducing the time and effort in integration.
We provide regular review of security policies to ensure that best practices are followed, configurations are kept relevant and policies hold-up against industry standards. We also assist with the creation and automation of system reports to ensure you are getting the most useful data from your systems.
Threats evolve over time and proper maintenance and optimization are required to keep systems effective. We periodically tune systems to ensure effective security coverage.
We offer a variety of assessment services to expose any potential risks and maximize your security posture.
We provide 24/7 monitoring of your infrastructure ensures that critical events do not go unnoticed. Systems health, events, and alerts will be logged and escalated to your organization.
We provide a remote virtual administrator to either manage or comanage the day-to-day maintenance and operation of your systems.
We offer a Virtual CISO as a regular & reliable resource to work with your senior management, ensuring proper consideration is given to maintaining an acceptable level of risk for your organization.
Augment your existing team with our on-demand support packages. Leverage our security engineers for specific issues or keep them for unexpected staff departures, downsizing, or other unforeseen issues.