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Support Aware® Services

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Support Aware®

Support Aware® is a collection of services that put our technical team at your disposal to help you solve security issues, manage your security systems, and assist with optimization and routine maintenance of your existing network. Services range from basic assistance with issues to a full virtual Security Operations Center. Services augment and or supplement existing customer technical talent and require that any covered assets are under active and current manufacturer support.

Our experienced engineers will assist on-site or remotely with issues that traditional support models may not cover, and save you time by avoiding the need to escalate into manufacturer support.

Let us focus on managing, supporting, and optimizing your security infrastructure, which in turn will save you time, money, and resources.

Support Overlay Services

As your technical liaison, our engineering team is available for security discussions, from security processes to network architecture. We will work with you to get your desired resolution either by our own internal resources or by leveraging the manufacturer on your behalf.

Life Cycle Management

We provide a predictable and scalable migration path for the assets we support for you. This includes managing software updates and end-of-life equipment refresh/replace. We can also pre-build systems and test them before installing them into your infrastructure, significantly reducing the time and effort in integration.

Analysis & Reporting

We provide regular review of security policies to ensure that best practices are followed, configurations are kept relevant and policies hold-up against industry standards. We also assist with the creation and automation of system reports to ensure you are getting the most useful data from your systems.

System Tuning

Threats evolve over time and proper maintenance and optimization are required to keep systems effective. We periodically tune systems to ensure effective security coverage.

Assessment Services

We offer a variety of assessment services to expose any potential risks and maximize your security posture.

Systems Monitoring

We provide 24/7 monitoring of your infrastructure ensures that critical events do not go unnoticed. Systems health, events, and alerts will be logged and escalated to your organization.

Remote Service

We provide a remote virtual administrator to either manage or comanage the day-to-day maintenance and operation of your systems.

Virtual CISO

We offer a Virtual CISO as a regular & reliable resource to work with your senior management, ensuring proper consideration is given to maintaining an acceptable level of risk for your organization.

On-Demand Services

Augment your existing team with our on-demand support packages. Leverage our security engineers for specific issues or keep them for unexpected staff departures, downsizing, or other unforeseen issues.

Service Desk

Service Desk is a platform of annual technical services offered by Atlantic Data Security.

Service Desk services range from basic assistance with issues, to a full virtual Security Operations Center. Through specialized expertise and ongoing assistance, we protect and facilitate your operations. Our remote team partners with you for daily review, maintenance, and administration of security assets.

Atlantic Data Security serves as a reliable and trusted technical liaison across a broad spectrum of industries.

Top Quality Cybersecurity Support

Service Desk is manned by a team of security engineers, bringing together a wide range of skill sets, experience, and abilities. We cater and size your virtual team by determining daily anticipated demand, expected workload, and required expertise. Members of the team are fluid and vary according to specific activities in play. You’re not limited to a single professional with specific knowledge but have access to a diversity of talent which accommodates your changing needs.

The most senior subject matter experts augment the daily desk team for those especially challenging or complex issues. A project manager will also be assigned to be a consistent interface to you and remains static during the entire relationship. Resources will be applied and reapplied according to the projects and tasks at hand.

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Cybersecurity Solution Installation, Configuration & Support

Atlantic Data Security encourages you to reach out to us at (833) 735-0271 for further information. We’d be happy to explain in-depth the benefits of our Support Aware® and Service Desk. We’ve developed this customized solution to anticipate, defend against, and resolve the issues arising in modern information security environments. Working on-site or remotely, our certified engineers and analysts offer everything from basic assistance to a full virtual Security Operations Center.

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